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An overview of the Consortium programs, events and services:

Program Team meetings (benefit of membership):

• Working sessions to continue the evolution - the teams work on major topics and issues
• Attendees are usually managers and/or directors who are responsible for knowledge management or community programs
• Meetings are generally quarterly face-to-face sessions with occasional conference calls between meetings

Special Interest Forums (benefit of membership)

• Forums are hosted from time to time on specific topics and are usually 1-3 conference calls over a period of 1-3 months
• The Forums are often a sub-team of the program team

Leadership Committee (benefit of Sponsor and Benefactor memberships)

• Sponsors elect the Board of Directors
• Review the scope and focus of the program teams
• Development of the Leadership for Service Excellence model

Consortium events (member discounts apply)

• Annual Executive Summit - every spring (senior level support executives, by invitation event)
• Annual Member Summit - every fall
• KCS Foundations Workshop (2.5 days) see web site for dates & locations www.serviceinnovation.org/events

Member services (member discounts apply, see service descriptions)

• Executive Briefings - On site briefing about the Consortium's work
• Opportunity Assessments - KCS^sm and the Adaptive Organization^sm
• Strategy Workshop for Service and Support - overview of the Consortium's work; identify areas for strategic modification
• KCS Management Development Workshop- details the leadership requirements to implement and sustain KCS
• KCS Foundations Workshop (2.5 days) see web site for dates & locations
• KCS Coach development
• KCS Verified (for KM vendors)