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Mike Lyons - President

VP & General Manager Customer Services, Novell

Mike Runda - Vice President

VP, Global Technical Support Services, Intuit

Rob Schauble - Secretary/Treasurer

Director of Research and Development, HP Customer Services, Hewlett-Packard

Bob Barnes - Member

Global Vice President, Global Technical Support, JPMorganChase

Lori Brownell - Member

General Manager - Product Quality and Online, Microsoft

LaVeta Gibbs - Member

Director, Technical Support Group, Cisco

Sallee Peterson - Member

Senior Vice President, Business Operations, Verisign

Brad Smith - Member

Senior Director, Symantec

Greg Oxton - Member

Executive Director, Consortium for Service Innovation