Become a Member
Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.
KCS Adopters
Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.
Board of Directors
Mike Runda - President
V.P. Global Technical Support Services, Intuit
Rob Schauble - Vice President
Director of Research and Development, HP Customer Services, Hewlett-Packard
Brad Smith - Secretary/Treasurer
Senior Director, Symantec
Bob Barnes - Member
Senior Director, Global Technology Services, Celgene Corporation
Tom Brennan - Member
V.P. Systems, Processes and Tools, Oracle
Lori Brownell - Member
General Manager - Product Quality and Online, Microsoft
Dave Cutler - Member
V.P. Global Technical Support, Novell
Greg Oxton - Member
Executive Director, Consortium for Service Innovation