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Welcome Consortium Members

Become a Member

Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.

KCS Adopters

Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.

Board of Directors

Rob Schauble - President

Director of Research and Development, HP Customer Services, Hewlett-Packard

Brad Smith - Vice President

VP, Support Experience, Yahoo!

Tom Brennan - Secretary/Treasurer

V.P. Systems, Processes and Tools, Oracle

Bob Barnes - Member

Senior Director, Global Technology Services, Celgene Corporation

Lori Brownell - Member

General Manager - Product Quality and Online, Microsoft

Dave Cutler - Member

V.P. Global Technical Support, Novell

Kelly Greene - Member

Global Customer Care & Telesales Director, Global Business Division, Intuit

Greg Oxton - Member

Executive Director, Consortium for Service Innovation

Ana Pinczuk - Member

Vice President, Technical Support, Cisco


KCSsm and Adaptive Organizationsm are service marks of the Consortium for Service Innovation™