Become a Member
Members of the Consortium represent companies that are known for their leading-edge approach to Customer Support.
KCS Adopters
Companies using our Knowledge-Centered Support program dramatically improve their customer service approach.
Activities
Consortium member programs, events and services
Program Team Meetings
- Working sessions to continue the evolution - the teams work on major topics and issues
- Attendees are usually managers and/or directors who are responsible for knowledge management or community programs
- Meetings are generally quarterly face-to-face sessions with occasional conference calls between meetings
Special Interest Forums
- Forums are hosted from time to time on specific topics and are usually 1-3 conference calls over a period of 1-3 months
- The Forums are often a sub-team of the program team
Leadership Committee
- Sponsors elect the Board of Directors
- Review the scope and focus of the program teams
- Development of the Leadership for Service Excellence model
Consortium Events
- Annual Executive Summit - every spring (senior level support executives, by invitation event)
- Annual Member Summit - every fall
- KCS Foundations Workshop (2.5 days) see Events for dates and locations
Member Services
- Executive Briefings - On site briefing about the Consortium's work
- Opportunity Assessments - KCSsm and the Adaptive Organizationsm
- Strategy Workshop for Service and Support - overview of the Consortium's work; identify areas for strategic modification
- KCS Management Development Workshop- details the leadership requirements to implement and sustain KCS
- KCS Foundations Workshop (2.5 days) see Events for dates and locations
- KCS Coach development
- KCS Verified (for KM vendors)